Refund Policy

Last Updated: 16th November 2024

1. Introduction

This refund policy outlines the terms and conditions under which DBUIDL Limited ("we," "us," or "our") processes refunds for WebmailLookup services. This policy applies to both subscription services and credit purchases made through our platform at https://webmaillookup.com.

2. Subscription Refunds

2.1. General Terms

• Subscriptions to WebmailLookup are non-refundable once activated
• You may cancel your subscription at any time through your account settings
• Cancellation will stop future billing but will not generate a refund for the current billing period
• Your access to subscription services will continue until the end of your current billing period

2.2. Statutory Rights

• This policy does not affect your statutory rights under applicable consumer protection laws
• Where required by law, refunds will be processed in accordance with local consumer protection regulations

2.3. Billing Cycles

• Monthly subscriptions will continue until the end of the current billing period
• Annual subscriptions will continue until the end of the 12-month term
• No partial refunds will be issued for unused portions of any billing cycle

3. Credit Refunds

3.1. Credit Purchase Terms

• All credit purchases are non-refundable once made
• Credits do not expire and remain valid as long as your account is active
• Credits cannot be converted to cash or transferred to other accounts
• Unused credits are not refundable upon account closure

3.2. Statutory Provisions

• Refunds may be issued where required by applicable consumer protection laws
• Any statutory refund claims must be submitted with appropriate documentation

4. General Terms and Conditions

4.1. Refund Processing

• When a refund is approved, it will be processed using the original payment method
• Processing times may vary depending on your payment provider (typically 5-10 business days)
• All refunds will be issued in the original currency of purchase

4.2. Exceptional Circumstances

• We reserve the right to review refund requests on a case-by-case basis
• Technical issues that prevent service delivery may qualify for refund consideration
• Fraudulent activity will result in immediate account termination without refund

4.3. Contact Information

For any questions regarding this refund policy or to discuss specific circumstances, please contact our support team at:

dBuidl Limited
272 Bath Street
Glasgow, G4 2JR
United Kingdom

4.4. Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be posted on our website and will become effective immediately upon posting.